西山貝斯特韋斯特飯店

Clean and Spacious No complaints, everyting was good. Loved the courtyard in the middle, the pool and hot tub were nice. The only issue we had was the key card did not always work trying to get in the building from the back door.

The property is fine, just a little dated. There are outside doors and interior doors on the first floor, so good access in emergencies. The staff was very nice, and the hot breakfast was way more than expected, both which were great. The heavy doors slam hard when they are just let go, so a little noisy when folks are coming and going. A decent property that needs upgrades with decor, quieter doors, and especially water pressure in the shower. We happen to hit a local festival, which limited our options, which is what led us to this property.

We stayed 3 nights. Our room was never cleaned by housekeeping staff. We had to ask the front desk for clean towels. A lamp didn’t have a light bulb so of course didn’t work. The shower had long black hair in it-not just one or two-at least 10-12. Gross! And we were on the second floor and4 times our card keys wouldn’t work. We complained about all of these things and the man said “you booked using a 3rd party “. My husband said what difference does that make. No answer. Very disappointed.

We stayed here while passing through it was a decent hotel, bathroom was decently clean beds were ok. It is a weird set up with two doors to the room, one to the inner walkway and one to the outside parking, it was convenient for getting things out of the car but the door safety latch was broken on that door and had not been fixed.

The first room we were assigned had a horrible smell-2nd room only smelled half as bad. The 3rd room was fine and we stayed there. The check in staff was apologetic and helpful in reassigning the room.

The staff was trying, but the place is too run down. i would have to say avoid the place.